Subscription Terms

1.1Who this is between

These Subscription Terms are an agreement between Ordova Technologies LLC, a Wisconsin limited liability company (“Ordova,” “we”), and the brokerage or business that creates an Ordova account (“Customer,” “you”). The person who accepts these terms confirms they have authority to bind the Customer.

1.2Business use only

Ordova is sold to real estate brokerages and other businesses for business purposes. It is not offered to consumers for personal, family or household use.

1.3The service

Ordova is web-based software for running a brokerage’s back office: transaction records, documents, compliance checklists, commission calculations, commission disbursement authorizations (CDAs), reports and related features (the “Service”). Features may change over time. We will not remove a core feature you are actively using without reasonable notice.

1.4Acceptance

You accept these terms by checking the acceptance box on the Stripe checkout page when you subscribe, or by using the Service. Stripe records when you accepted.

1.5Users and seats

Each person given access to your account (owner, broker, staff or agent) is a “User” and uses one seat. You are responsible for who you invite, what each User can see and do through the roles and permissions you set, and for removing access when someone leaves.

1.6Account information and security

Give us accurate information when you sign up and keep it up to date, especially the account owner’s email, since that is where we send billing and legal notices. Users must keep their login credentials private. You are responsible for activity under your account. Tell us promptly at support@ordovaos.com if you believe an account has been accessed without permission.

1.7Acceptable use

You will not use the Service to:

• break any law or regulation;
• upload malware or other harmful code;
• try to reach other customers’ data, or parts of the Service you were not given access to;
• probe, overload or disrupt the Service;
• resell, sublicense or share access outside your brokerage without our written permission;
• copy the Service to build a competing product; or
• run anything other than your brokerage’s own operations through it.

2.1Price

The subscription is $119 per month and includes 10 Users. Each additional User is $10 per month. Every User counts, including the owner. The price shown at checkout is the price you pay.

2.2Automatic renewal

2.3Price changes

We will email the account owner at least 30 days before any price increase takes effect. The new price applies from your first renewal after that notice. You can cancel before then.

2.4Adding and removing Users

Your subscription covers the number of Users you set in Ordova. When you raise that number beyond the 10 included, your monthly charge goes up by $10 for each additional User. A User added partway through a month is charged right away for the rest of that month, prorated. If you lower the number, the unused part of the month is credited against your next invoice; it is not refunded.

2.5How to cancel

You can cancel at any time inside Ordova:

1. Click Subscription in the left sidebar, under Settings.
2. Click Manage payment method and invoices. This opens your billing page, hosted by Stripe.
3. Click Cancel subscription and confirm.

You can also email support@ordovaos.com. No phone call or other step is required.

2.6When cancellation takes effect

Cancellation takes effect at the end of the month you have already paid for. You keep full access until then, and you are not charged again.

2.7Refunds

Fees already paid are not refunded, including for a partly used month, unless the law requires a refund or we choose to give one.

2.8Failed payments

If a renewal charge fails, we try the charge up to 3 times in total. If all attempts fail, the subscription is canceled and your account becomes read-only for 30 days so you can view and export your records. After that, Section 4.7 applies.

2.9Taxes

Prices do not include sales or similar taxes. If tax applies, it is added to your charge.

2.10Payment processing

Payments to Ordova are processed by Stripe. We do not store your full card or bank account numbers.

3.1Ordova does not move or hold money

When you record a payment in Ordova, you are recording something you did outside Ordova. Ordova does not confirm that the payment happened.

3.2Commission figures are yours to approve

Ordova calculates commissions, fees, caps and balances from the plans, rates and deal information you and your Users enter. You are responsible for that information and for reviewing and approving every figure before you pay anyone or sign a CDA. A CDA generated by Ordova is a document you choose to issue. It does not authorize or send any payment by itself.

3.3AI-assisted features

Some features use artificial intelligence to read documents and suggest information, such as contract dates, prices and parties, or to flag possible changes between documents. AI output can be wrong or incomplete. It is a suggestion to review, not a decision. You must check it against the source documents before relying on it.

3.4Compliance checklists are not legal advice

Checklists and templates in Ordova are tools you configure. They are not legal advice and are not a complete statement of what any state, MLS or regulator requires. Requirements vary by state and change over time.

3.5You stay responsible for your brokerage

You and your designated or supervising broker remain solely responsible for supervising your licensees, complying with real estate license law, MLS rules and other laws, handling and accounting for funds, keeping the records the law requires, and every decision you make using Ordova. Ordova does not provide legal, tax, accounting or brokerage advice.

4.1You own your data

Everything you and your Users put into Ordova (transactions, documents, contacts, plans, figures) is your data. You give Ordova permission to store, process and display it only to provide, secure and support the Service for you.

4.2What we will not do

We do not sell your data. We do not use your documents or transaction data to train AI models. We do not show your data to other customers.

4.3Your responsibility for what you upload

You confirm you have the right to upload the documents and personal information you put in Ordova, including information about clients and agents, and that your use complies with the privacy laws that apply to you.

4.4Security

We use reasonable technical and organizational safeguards, including encrypted connections, access controls that keep each brokerage’s data separate, and restricted staff access. No system is perfectly secure. If we learn of unauthorized access to your data, we will notify you without undue delay.

4.5Service providers

We use carefully selected outside providers to run Ordova, in these categories: cloud hosting and database, email delivery, payment processing, and AI model processing. They may process your data only to provide their part of the Service, under confidentiality and security obligations.

4.6Support access

Ordova staff may access your account only to provide support you request, to fix problems, to keep the Service secure, or when the law requires it.

4.7After cancellation

4.8Suspension

We may suspend access if payment fails as described in Section 2.8, if your use threatens the security of the Service or other customers, or if the law requires it. Where we can, we will give notice first.

4.9What Ordova owns

Ordova Technologies LLC owns the Service itself: its software, design, features, built-in text and templates, and the Ordova name and logo. Your subscription gives you the right to use the Service for your brokerage while it is active. It does not transfer ownership of any of it. Suggestions you send us about the product may be used freely.

4.10Forms, templates and MLS data

Ordova does not supply or license real estate forms, association or MLS form libraries, or MLS listing data. Any form, contract, template or data you upload or save is supplied by you, under your own rights, memberships and licenses. You confirm you have the right to upload it and to have Ordova store, read, copy and reuse it for you across your transactions. Templates and documents you upload stay within your brokerage’s account and are not shared with other customers.

4.11We do not review your content

Ordova does not pre-screen or check what you upload for ownership, licensing, accuracy or legality. Automated features, including AI, read your content only to do what you ask. We may remove or block content we reasonably believe breaks these terms or someone else’s rights, and we will tell you when we do.

4.12Termination by Ordova

We may end your subscription on written notice if you seriously breach these terms and do not fix the breach within 10 days, or immediately if the breach threatens the Service, other customers or the law. If we end it for any other reason, we will give at least 30 days’ notice and refund any prepaid fees for the period after it ends.

4.13What survives

Sections on payment owed, data after cancellation, ownership, disclaimers, limits on liability, indemnity and governing law continue after the subscription ends.

5.1Disclaimer

We work to keep Ordova accurate and available, but the Service is provided “as is” and “as available.” To the extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We do not promise the Service will be uninterrupted or error-free, or that any calculation, AI suggestion or checklist is correct for your situation.

5.2Limit on damages

To the extent the law allows, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost commissions, lost goodwill or lost data, even if told they were possible. We are not liable for loss of or damage to data, including data you did not export before the end of the 30-day period. Ordova’s total liability for all claims relating to the Service is limited to the fees you paid Ordova in the 12 months before the event that caused the claim. These limits also protect Ordova’s members, managers, employees and contractors.

5.3Exceptions

The limits in 5.2 do not apply to your payment obligations, to either party’s indemnity duties under 5.4, or to liability the law does not allow to be limited.

5.4Indemnification

Customer shall defend, indemnify and hold harmless Ordova and its members, managers, employees, contractors and agents (the “Ordova Parties”) from and against all third-party claims, demands, suits and proceedings, and all resulting liabilities, damages, losses, settlements, costs and expenses (including reasonable attorneys’ fees and court costs), to the extent arising out of or relating to: (a) any data, documents, forms or other content that Customer or its Users upload to, store in, generate with or process through the Service, including any claim that such content infringes, misappropriates or otherwise violates the intellectual property, privacy or other rights of any person; (b) Customer’s real estate transactions, commission arrangements, disbursements and payments, and any acts or omissions of Customer’s Users or licensees; or (c) Customer’s breach of these Terms or violation of any applicable law, regulation or third-party right.

Ordova will give Customer prompt written notice of any claim for which it seeks indemnification, provided that a delay in notice relieves Customer of its obligations only to the extent the delay materially prejudices Customer’s defense. Customer may control the defense and settlement of the claim with counsel reasonably acceptable to Ordova, and Ordova may participate with counsel of its own choosing at its own expense. Customer shall not settle any claim in a manner that imposes any obligation on, or admits fault by, any Ordova Party without Ordova’s prior written consent.

5.5Changes to these terms

We may update these terms. For a change that materially affects you, we will email the account owner at least 30 days before it takes effect. If you keep using the Service after that date, the new terms apply. If you do not agree, you can cancel before then.

5.6Governing law and venue

Wisconsin law governs these terms, without regard to conflict-of-law rules. Any lawsuit will be brought in the state or federal courts located in Brown County, Wisconsin, and both parties agree to those courts’ jurisdiction.

5.7Other terms

These terms are the whole agreement about the Service and replace earlier discussions. If a court finds part of them unenforceable, the rest still applies. You may not transfer this agreement without our consent, except to a successor that buys your brokerage. Neither party is responsible for delays caused by events outside its reasonable control.

5.8Contact